Privacy Policy


A-Ward Limited trading as Output Envy (“we”, “us” or “our”) takes your privacy seriously and carefully looks after your personal information in accordance with the Privacy Act 2020 (“Privacy

Act“).  By “personal information”, we mean information about an identifiable individual.      

This privacy policy (“Privacy Policy“) explains how we collect, use, share and store your personal information.  It applies any time you share personal information with us including through our website at (“Website“). 

It is your choice whether you share personal information with us.  There is no obligation for you to do so. However, we may not be able to provide our full range of services if you do not. 

We may make changes to our Privacy Policy from time to time.  We will let you know about any changes by posting these to our Website or by communicating with you directly about these.

What personal information do we collect?

We collect different kinds of personal information from you including:
  • your name, contact details and account information if you have an account with us.
  • payment information;
  • your interests and preferences;
  • feedback and insights you give us and your responses to our customer surveys;
  • details about your IP address, computer, operating system and other usage information if you visit us via our Website; and
  • any other information you give to us when you interact with us.
Please do not give us personal information about someone else unless you have their permission and they know about this Privacy Policy.  You represent that you have their permission any time you share their personal information.

How do we collect your information?

We collect your personal information in different ways including:

  • directly from you including when you use our Website or call or email us;
  • where we create it from information you share with us (for example, account enquiry notes);
  • from publicly available sources as permitted by the Privacy Act; and
  • we collect it from third parties (for example, our service providers, credit reference agencies and insights providers; and
  • in any other way you authorise or as permitted by the Privacy Act.  

Why do we use, share and store your personal information?

We use and share your personal information for different reasons related to our business including:

  • providing our products and services to you including contacting you;
  • managing your account with us, processing orders, addressing concerns you raise with us and facilitating or addressing payment considerations such as missed payments;
  • developing and improving the services we offer and for our business operations purposes; tailoring our offerings according to your preferences; communicating with you about services we think are of interest with you and to carry out marketing activities including sending surveys or competitions to you;
  • complying with our legal and regulatory obligations;
  • assisting with transferring or disposing of our business; and
  • for any other purposes that you authorise or as permitted by the Privacy Act.

Sometimes we might share your personal information with trusted third parties including for the reasons identified above.  Third parties we may share your personal information with include our  contractors, service providers (for example HR or IT partners), government, emergency or law enforcement agencies, credit and collection agencies and anyone else who you permit us to share your personal information with.

We have protections in place against unauthorised access, use, modification, disclosure and loss of your personal information.  From time to time, we may need to share or store your personal information overseas (for example, in the cloud).  We will always ensure appropriate safeguards are in place and we comply with the Privacy Act if we do.

How can I access or correct my personal information?

You have rights to request access to your personal information, and you can ask us to correct it if you think it is wrong. If there is a legal reason why we cannot let you see it, or if we do not agree with your correction, we will talk to you about this. Please contact us using the below contact details.

What if I have concerns about my personal information?

If you think that we have not properly protected your privacy, you can tell us, or complain to the New Zealand Privacy Commissioner.

If you would like to talk to us, please contact us with the subject line “privacy related enquiry” and using the below details: